Return Policy

This page explains how returns and exchanges work at Adi Akshoy & Co. The full terms are in our Cancellation & Returns Policy.

Return window

You can return a product within 15 days if you are not satisfied. Returned products must be unused and in their original condition.

How to return a product

  1. Place a return request from the website only within 24-48 hours of receiving the product.
  2. Email customersupport@adiakshoy.com with your order ID and the reason for return.
  3. Record a clear video of the product in its original condition, showing all parts, tags and packaging. This video is mandatory for all returns.
  4. For domestic orders, we arrange a reverse pickup within 3-4 business days. All online purchases must be returned via our courier partners; in-store returns are not available.
  5. A quality check is done when we receive the product. Approved refunds are processed within 7-10 business days.

Refunds

  • Refunds are credited to your Adi Akshoy wallet (credit note) and must be redeemed within a month, or they expire.
  • A Rs. 400 shipping charge is deducted from the refund.
  • If the return is due to a defect or an incorrect product, we cover the handling charges.

Exchanges

  • For domestic orders, exchanges are accepted only if the product is unused and undamaged. Domestic customers can request a free reverse pickup.
  • If the same product is unavailable, you can choose another product from our website. If it costs less, the difference can be refunded or credited for future purchases.
  • Shipping and handling charges of Rs. 400 apply to exchanges.
  • Gift vouchers can only be used for new purchases and cannot be adjusted during an exchange.

When returns and exchanges are not accepted

  • Requests made after 15 days of receiving the product.
  • International orders are not eligible for returns or exchanges.
  • Products that are used, damaged or altered.
  • Items with missing parts, such as blouse fabric cut from a saree.
  • Customised products (for example fall & picco addition, pre-stitched sarees, tailored blouses).
  • Additional items received as part of a promotional offer.
  • Orders placed under offers of 10% or above, and limited-period offers (including offers of 10% or below).
  • Only one return per order is allowed. Orders placed using store credit cannot be returned again.

If a returned product does not meet these conditions, it will be sent back to you and no refund will be issued.

Damaged or defective products

If you receive a defective or damaged product, email customersupport@adiakshoy.com with your order ID and photos or videos of the issue immediately after receiving it. Handwoven sarees may have slight irregularities in weave, pattern or edges; these are natural features of handcrafted products and are not defects. If a package appears tampered with, do not accept it: return it to the delivery person and tell us straight away.

Need help?

Email customersupport@adiakshoy.com, call +91-6289508421 (Monday to Saturday, 11am to 8pm IST) or chat with us on WhatsApp.