At www.adiakshoy.com we understand your fashion needs and respect it to provide you the best offer with design, color and fit. We at www.adiakshoy.com offer you best discounts for products especially handpicked for you thus request you to activate returns within 48 (Forty Eight) hours of delivery if you do not like the fit, color or design. In case you need to return a product which is not satisfactory, you just need to give us a call on our customer care helpline 033 2219 0179 , between 12:00 PM to 7:00 PM, 6 days(Mon-Sat).
CANCELLATION BY US
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellations by the User
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and provide a store credit or refund of the entire amount credited to your bank account. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the site at adiakshoy.com@gmail.com. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
Returns and Exchange
You acknowledge that these terms of returns and exchange are limited to return of cash voucher amounting to the product value WE DO NOT RETURN CASH OR ANY FORM OF MONEY TO BUYER ONCE THE GOOD/PRODUCT IS SOLD. We may accept returns till 48 (Forty Eight) hours for exchange and account credit refund. For this purpose we must receive the merchandise within 48 ( Forty Eight) hours from the date it was delivered to you. Items must be unused, unworn, unwashed and undamaged by you. The company tag with the price barcode has to be intact. Goods will be returned only if they are returned in their original packaging with proper invoice. Goods once sold can also be exchanged for replacement or a store credit. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at adiakshoyco@gmail.com, a response is assured to such mails. Alternatively, the customer may even call at our customer care number 033 2219 0179 which remains open 12pm-7pm IST on 6 DAYS (Monday to Saturday). If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refundOur terms and conditions pertaining to returns and exchange is as follows:-
If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.
(b) Where provided, belts and any designer packaging such as invoice, price barcode , company authenticity cards, dust bags, and leather tags should be included with your return.
(c) Unidentified returns may be returned to the sender.
(d) All shoes should be tried on a carpeted surface before wear.
(e) All inner, blouse, swimming costumes and bikini bottoms does not come under return policy.
If any product above invoice value of Rs 1500/- and above will be excepted in the return/exchange after deducting the courier/logistic charge of Rs 75/- per delivery returned to us.